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Terms and Conditions


Last updated: 5 November 2026

These terms apply whenever you buy from Freddy Tuppen Studio: through the Studio Shop on freddytuppen.com, by invoice, or as a commission. Placing an order, paying an invoice or paying a deposit means you accept them.

Sections 1–3 and 7–12 apply to everyone. Section 4 covers Studio Shop items. Sections 5 and 6 cover furniture, lighting and commissions. Section 9 applies only to trade and business buyers. Nothing in these terms affects your legal rights as a consumer.


1. About us


Freddy Tuppen Studio Ltd is a company registered in England and Wales, company number 17075980.
Registered office: 287 Coldharbour Lane, London SW9 8RP, United Kingdom
VAT number: GB 526 8612 75
Email: freddytuppen@gmail.com


2. Orders, prices and payment


  • Prices are in pounds sterling (GBP) and include VAT. Delivery is charged separately unless we say otherwise.
  • Studio Shop items are paid in full when you order, either at checkout (payments are processed by Stripe, so we never see or store your card details) or by invoice before dispatch.
  • Your order is accepted when we confirm it by email. If we can't fulfil an order, for example because of a pricing error or because materials are unavailable, we'll tell you and refund anything you've paid in full.


3. Handmade work


Everything we sell is made by hand in our London workshop, in small numbers. Machining marks on aluminium, grain and colour in timber and the cast surface of pewter vary from piece to piece, so no two are identical. Photographs and dimensions are as accurate as we can make them but should be treated as a guide. These variations are part of the work, not faults.


4. Studio Shop items


4.1 Availability and lead times
In-stock items are usually dispatched within 5 working days. If an item is out of stock, it will be made in our next batch, with a lead time of usually 6–8 weeks. We'll confirm this when you order. Lead times are estimates, not guarantees.

4.2 Delivery
  • We deliver within the UK and internationally, usually by tracked courier. The delivery charge is shown at checkout or on your invoice.
  • Shipping costs vary with size, weight and destination. If delivering your order will cost noticeably more than the amount charged, we'll contact you before dispatch. You can then pay the difference or cancel for a full refund.
  • International orders: you are the importer. Import duties, local taxes and customs fees are payable by you on arrival unless we have agreed otherwise in writing. If you refuse to pay them and the parcel is returned to us, we'll deduct the return shipping and any charges from your refund.
  • Delivery dates are estimates. The item is your responsibility once it has been delivered to you or to someone you've nominated. It becomes yours once we've received full payment.
  • Please check your order when it arrives and tell us about any damage within 7 days, with photographs.

4.3 Changing your mind (consumers)
  • If you're buying as a consumer, you can cancel within 14 days of the day you receive your item, without giving a reason. Email us to let us know, then send the item back within 14 days of telling us.
  • You pay the return postage. We recommend a tracked and insured service, as the item is your responsibility until it reaches us.
  • Please return items unused and in their original packaging. We may reduce your refund if an item has been used, damaged, or handled more than you would handle it in a shop.
  • We'll refund the price and the original standard delivery charge within 14 days of receiving the item back (or proof that you've sent it), using the original payment method.
  • This right doesn't apply to items made or altered to your specification, or to business buyers (see section 9).

4.4 Care and use
Hand wash only; they are not dishwasher-safe. Dry them straight away. Renaissance wax can be used to help protect the aluminium from finger prints and smudge marks. Use with dry salt and whole peppercorns only. The aluminium surface will soften and develop a patina with use.

Brackets are supplied without wall fixings. Choosing fixings that suit your wall and the load, and fitting the brackets, is your responsibility; if you're not sure, use a professional. We're not responsible for damage or injury caused by unsuitable fixings, poor installation or overloading. Oiled sapele and oak: wipe clean and re-oil occasionally with a hardwax oil. Painted brackets: wipe with a damp cloth.

Made from lead-free pewter. Never leave a burning candle unattended, and place the candlestick on a stable, heat-resistant surface away from anything flammable. Pewter is a soft metal and can dent. Clean with a soft cloth and mild soapy water.


5. Furniture, lighting and commissions


5.1 Quotes
For furniture, lighting and commissioned work we'll send you a written quote or proposal. It sets out the design, materials, dimensions, price, any design fee, lead time and delivery. Quotes are valid for 30 days. The quote and these terms together form our agreement, and if the two differ, the quote takes priority.

5.2 Payment
  • A 50% deposit confirms your order. We start work once we've received it.
  • The balance is due when the piece is complete, before it is dispatched, delivered or collected.
  • If the balance hasn't been paid within 30 days of us telling you the piece is ready, we may charge reasonable storage costs. After a further 60 days, and after giving you written notice, we may treat the order as cancelled under section 5.4.

5.3 Design fees
Whether a design fee applies depends on the project. If one does, it will be set out in your quote. Design fees cover work already done and are non-refundable once that work has been carried out.

5.4 Changes and cancellation
  • Changes after you've confirmed an order must be agreed in writing and may affect the price and lead time.
  • Commissioned pieces and pieces made or altered to your specification are made specifically for you, so the 14-day cancellation right in section 4.3 doesn't apply to them.
  • If you cancel before we've started work or ordered materials, we'll refund your deposit, less any design fee and costs we've already incurred.
  • If you cancel after we've started work, your deposit is non-refundable. If the work done and materials bought cost more than the deposit, we may charge for the difference.
  • If you cancel once the piece is finished, the full price is payable.

5.5 Standard pieces from our range
If you order an existing furniture or lighting design from our range without changes, the 14-day cancellation right in section 4.3 applies. Because of the size of these pieces, you'll need to arrange and pay for return packing, crating and shipping.

5.6 Lead times and delivery
  • Lead times are estimates and run from when we receive your deposit.
  • Delivery is arranged as set out in your quote: hand delivery in and around London, courier, or a specialist art and furniture shipper. Crating and shipping are quoted separately and paid by you unless your quote says otherwise.
  • International orders: import duties, local taxes and customs fees are payable by you on arrival unless we have agreed otherwise in writing.
  • The piece is your responsibility once it's delivered. It becomes yours once we've received full payment.
  • Please inspect your piece on delivery and tell us about any damage within 7 days, with photographs.

5.7 Access and site conditions
Where we deliver or install, you're responsible for making sure the piece can get to where it's going: doorways, stairs, lifts, parking and any permissions from building managers or neighbours. You're also responsible for making sure the site is ready, clear and safe. Please tell us in advance about any hidden pipes, cables or other services where we'll be fixing into walls, floors or ceilings. If we can't deliver or install because of access or site conditions, return visits and any extra handling will be charged.

5.8 Gallery and exhibition sales
If you buy one of our pieces through a gallery or exhibition, your contract of sale is with the gallery, on its terms. Our care information (section 4.4), lighting information (section 6), guarantee (section 7) and design rights (section 8) still apply to the piece.


6. Lighting


  • Our lights are wired for UK 230V mains supply unless we've agreed otherwise in writing.
  • Hard-wired fittings must be installed by a qualified electrician in line with BS 7671 (UK wiring regulations) or the equivalent rules where you live.
  • Our lights are handmade in small numbers and are not certified by third-party testing bodies such as UL or ETL. If you're using a light outside the UK, it's your responsibility to check it meets local electrical rules and, if needed, to have it adapted or certified by a qualified electrician.
  • Use only the bulb type and maximum wattage we specify. Switch off and let the light cool before handling or changing bulbs.
  • Any rewiring, alteration or repair by anyone other than us voids our guarantee on the electrical parts.


7. Guarantee and faulty items


7.1 Your legal rights
If you're a consumer, the law (the Consumer Rights Act 2015) says goods must be as described, of satisfactory quality and fit for purpose. If they aren't, you're entitled to a full refund if you tell us within 30 days of delivery. After that, and within 6 months, you're entitled to a repair or replacement, or a refund if that isn't possible. You may have rights for up to 6 years. Citizens Advice can tell you more.

7.2 Our guarantee
On top of your legal rights, we guarantee everything we make against faults in materials and workmanship for 12 months from delivery. If a fault appears, we'll repair the piece, replace it, or refund you, and we'll cover reasonable return costs for faulty items.

The guarantee doesn't cover:
  • normal wear and tear, patina, or the natural character of the materials
  • small seasonal movement in solid timber (keep timber pieces away from radiators, underfloor heating hot spots and direct sun)
  • damage from accidents, misuse, overloading, heat or water
  • problems caused by installation, fixings or wiring not done by us
  • pieces that have been altered or repaired by anyone else, or not cared for as advised

To make a claim, email us with your order details and photographs of the problem.



8 . Our designs


All our designs, drawings, prototypes, photographs and website content belong to Freddy Tuppen Studio Ltd. This includes designs developed for a commission, unless we've agreed otherwise in writing. Buying a piece gives you ownership of that object, not the right to copy it, make it or have it made. We may make further pieces from the same design, and we may photograph and publish work we've made, including commissions, for our portfolio, exhibitions and press. If you'd prefer your home or project not to be identified, just tell us. Please don't use our images without permission and credit, or use our designs, images or text to train AI models.


9. Trade and business buyers


This section applies if you're buying in the course of a business, for example as an interior designer, architect, gallery, retailer or developer. It applies alongside the rest of these terms and takes priority where they differ.
  • Trade pricing: trade discounts are available by arrangement and must be confirmed in writing.
  • No consumer rights: the consumer cancellation rights in sections 4.3 and 5.5 don't apply. We accept returns of non-faulty items only by agreement.
  • Payment: as set out in your quote or invoice. Unless it says otherwise, Studio Shop items and deposits are paid upfront and other invoices are due within 30 days. We may charge interest on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.
  • Inspection: please inspect goods on delivery and report any damage or shortfall within 7 days, with photographs. Otherwise the goods will be treated as accepted.
  • Buying for a client: you're responsible for payment, and for passing our care, installation and electrical information on to your client.
  • Liability: our total liability is limited to the price of the order. We're not liable for indirect loss, loss of profit or delays to your wider project.
  • Your terms: your own terms of business don't apply unless we agree to them in writing.


10. Our liability


We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We're not responsible for loss that isn't foreseeable. If you're a consumer, we're not liable for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law, including your rights as a consumer.


11. Events outside our control


If something outside our reasonable control delays an order, such as supplier or courier problems, illness or severe weather, we'll tell you as soon as we can and keep the delay to a minimum. If the delay lasts more than 60 days, either of us can cancel. We'll refund anything you've paid for work we haven't done.


12. General

  • Changes: we may update these terms from time to time. The version in place when you placed your order applies to it.
  • Severability: if any part of these terms is found to be unenforceable, the rest still applies.
  • Third parties: only you and we can enforce these terms.
  • Law: these terms are governed by the law of England and Wales. If you're a consumer, you can bring proceedings in the courts of England and Wales, or of Scotland or Northern Ireland if you live there. If you live outside the UK, you may also keep the protection of the consumer laws where you live.
  • Questions and complaints: please email freddytuppen@gmail.com. We'll always try to put things right directly.
© Freddy Tuppen Studio Ltd+Registered in England and Wales+CRN: 17075980+VAT: 526861275+Terms & Conditions